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Medication Synchronization for a Healthcare Client

Client Background

Our client, a leading healthcare provider with a focus on patient-centric care, recognized the importance of medication adherence in improving patient outcomes. The client aimed to enhance pharmacy efficiency while fostering better patient engagement through a robust medication synchronization program.


The client faced challenges related to pharmacy workflow efficiency, pharmacist workloads, and the need to improve medication adherence. The goal was to implement a solution that not only streamlined pharmacy operations but also increased patient touchpoints for medication counseling and management.

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Our Solution

Our tailored solution focused on implementing a comprehensive Medication Synchronization Program, incorporating the following key elements:

  • Automated Medication Management System: We deployed an advanced automated system that synchronized medication refill schedules for patients. This system efficiently managed prescription refills, reducing the burden on pharmacists and ensuring timely medication availability for patients.

  • Patient Engagement Platform: Our solution included the development of a patient engagement platform that provided personalized notifications and reminders for medication refills. This platform encouraged patients to adhere to their medication schedules, fostering a sense of accountability and responsibility.

  • Integration with Electronic Health Records (EHR): To enhance overall healthcare coordination, we integrated the Medication Synchronization Program with the client's existing EHR system. This integration facilitated seamless communication between healthcare providers and pharmacists, ensuring a holistic approach to patient care.

  • Pharmacist Training and Support: Recognizing the importance of pharmacist involvement in patient counseling, we provided specialized training to pharmacists on effective medication counseling techniques. Additionally, our ongoing support ensured that pharmacists felt confident in managing the increased patient touchpoints resulting from the synchronization program.



The implementation of the Medication Synchronization Program yielded significant positive outcomes for the client:

  • Enhanced Medication Adherence: The automated system and patient engagement platform contributed to improved medication adherence rates, leading to better patient outcomes and overall health.

  • Streamlined Pharmacy Workflow: The program successfully streamlined pharmacy operations by automating refill processes, allowing pharmacists to focus more on patient-centered activities such as counseling and management.

  • Increased Patient Touchpoints: With a reduction in dispensing duties, pharmacists had more time for patient interaction. This increased patient touchpoints for medication counseling and management, fostering a stronger patient-pharmacist relationship.

  • Improved Revenue and Payer Ratings: The boost in pharmacy efficiency, coupled with enhanced medication adherence, resulted in increased revenue. Moreover, the program positively impacted crucial payer performance ratings due to improved patient outcomes and adherence metrics.

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