The Internet of Things has had a profound impact on millions of people's lives and businesses. With the internet of things (IoT), the hotel business today has an extraordinary chance to unlock growth and improve the customer experience.
Customer satisfaction has always been essential to the success of the hotel industry. Using IoT in hospitality can increase guest satisfaction, all the while supporting hotels, restaurants, and conference centers in cost-cutting. IoT enables easier automation and real-time data for excellent personalized services and a better guest experience.
IoT Use Cases for the Hospitality Industry
In the hotel industry, IoT refers to a network of digital devices and machinery that are linked over the internet to improve the guest experience and reduce costs. IoT opens up a plethora of opportunities. Here are some of the most common IoT use cases in hospitality.
Smart Logistics Management
With the adoption of an IoT-based system, hotels and restaurants can manage everything at the touch of a button. Predictive maintenance and repairs are simple to carry out with real-time access throughout the database.
Logistics managers can proactively manage consumable supplies using wireless IoT sensors. When supplies in guest rooms run low, they can replenish them quickly. Housekeeping supervisors can employ IoT technology to make sure that guests have constant access to essential consumables such as hand soap and toilet paper.
Indoor Environmental Quality (IEQ) Monitoring
Until recently, the primary purpose of IEQ was to reduce energy use. However, hotels have reflected concerns regarding sanitary conditions and clean air within their premises, notably in the aftermath of the COVID-19 outbreak. Using IoT, hotels can now adjust the ambient temperature, light, and noise quality for guest comfort. Wireless IoT sensors play a critical role in IEQ monitoring, providing insights into each of these critical interior environment elements to maintain visitors' and employees' health, comfort, and productivity.
Energy is one of the most expensive aspects of the hotel industry. The Internet of Things helps us in making sure that energy resources are used efficiently and responsibly. Thanks to IoT sensors, it is now possible to optimize energy usage based on room state, such as checked-in rooms, occupied rooms, vacant rooms, etc.
In the hotel industry, keeping a regular disinfection and cleaning routine is essential. IoT data can identify frequently used places and send timely updates about places like gyms and pools when they are empty or full. Housekeeping employees can then use this information to schedule their work and make sure proper cleaning.
IoT sensors can measure the number of people entering and exiting a certain location in real-time and alert managers when a capacity threshold is reached. This information can help the team maintain social distancing while also effectively controlling the crowd.
Wireless IoT sensors actively track the condition of hotel equipment and alert maintenance employees as soon as it displays signs of deterioration. This saves repair expenses and guarantees that amenities are available at all times.
Thanks to smart hotel technologies, hotels can now provide completely personalized services to their visitors. Hotels, for example, can now let visitors handle many of the room's functionalities using their cell phone or a given tablet. With a few touches on the phone or tablet, guests may be able to operate the heating, air conditioning systems, water temperature, smart TVs, order food from digitized menus, and many other functions.
Most importantly, this IoT-powered database can analyze guest interests, hobbies, and preferences, allowing hotels to deliver personalized services during their next visit, even if it is in a different branch of the hotel network.
Hotels have traditionally depended on real key cards or even actual keys to access hotel rooms. With IoT technology, hotels may transmit the electronic key to a guest's phone an hour before check-in and sync it with the guest room door, allowing guests to bypass the check-in counter and go right to their room. Additionally, guests can continue to use their cell phones as key cards for the whole duration of their stay.
This avoids card-related concerns such as card loss, card misuse, and the printing of millions of cards around the world. Providing cards to a wide public, especially on cruise ships where a huge number of passengers arrive in a short period, is a nightmare for guest services. Thanks to IoT, such problems can be solved.
Monitoring essential equipment in real-time can help hotels run more efficiently. Guest services can track equipment such as cleaning carts and guest luggage using IoT.
The Internet of Things (IoT) is destined to transform the hospitality industry. The Internet of Things promises to provide superior services in the hospitality business through automation. The massive volume of data created by IoT devices will boost operational efficiency, automate procedures, enhance customer experiences, and drastically reduce costs. A reliable and long-lasting network guarantees that a customer's privacy and security are never compromised.